A: Online registration for the seminars is now open; please click here to be directed to our registration page. Please note, payment must be received before the start of the event.

Q: What is included in the conference registration fee?

A: Your registration fee for Identity Loop 2008 includes access to the half-day seminar you have chosen; access to the exhibition hall; on-site materials (presentation summaries, speaker biographies, detailed event timetable and exhibition guide); access to presentations online after the event (including audiofiles) and mid-session refreshments.

Q: When should I register?

A: Please register as soon as you know that your attendance is definite. The Conference Secretariat will be able to send all the relevant documentation to you in good time before the seminar, and your name will be included in the published list of participants. It will also mean that you have a guaranteed place - on occasions seminars do become fully booked and regrettably we do have to turn people away. However, if your attendance is not definite - i.e. you do not yet have your funding or entry visa finalized, please do not register yet.

Q: When is the deadline for registration?

A: If you are planning to attend a seminar as a delegate, there is no deadline for registration. As long as space is available, you can register right up until the event itself.

Q: It is very near to the event, can I still pre-register?

A: If the seminar is fully booked, this will be announced prominently on our website http://idloop2008.sciencemediapartners.com If there is no such announcement, we will still have places available, please contact the Conference Secretariat as soon as possible.

Q: Is it possible to register on the day?

A: Please check our website to ensure that there are still places available. If there are you will be able to register on-site. We do require payment in full for on-site registrations and we will be unable to issue invoices. We accept payment by cash or credit/debit card (MasterCard and Visa). Regrettably we are unable to accept American Express or Diners Card.

Q: The event is less than two weeks away, and I haven’t received any confirmation documents. What should I do?

A: This could mean either that your order was not processed successfully, and you are not registered, or that our confirmation documents have not reached you successfully. Please contact the Conference Secretariat as soon as possible to check the status of your registration.

Q: I have sent my registration form to the Conference Secretariat. When should I expect to receive confirmation?

A: All registrations are acknowledged in writing, and you will receive a confirmation letter, an invoice/receipt for your registration fee and an information sheet giving details on how to travel to the seminar and registration times etc. This is sent by airmail for early registrations, and by fax for registrations received just prior to the seminar. Please allow approximately one week delivery time. We aim to process registrations within 7 days of receipt. If we anticipate a delay in processing your registration form, an email acknowledging receipt of your form will be sent to you.

Q: I have registered but I notice that my invoice is not for the correct amount. What should I do?

A: Please contact the Conference Secretariat as soon as possible, giving details of the problem, so that we can rectify it.

Q: I am not yet sure if I can definitely attend the event. Can I register now and then cancel later, or just not turn up?

A: If you are not sure whether you can attend, please do not register at this stage. Cancellation terms and conditions apply to your registration from the moment that you submit your registration form to us, as we will then be holding a place at the seminar specifically for you. We incur prepaid costs for each place booked regardless of whether you ultimately attend or not, which is the reason for the cancellation charge. In addition if you book a place, and the seminar becomes fully booked, you will be preventing someone else from attending. If you cancel your registration more than 28 days prior to the event, you will be liable for a 50% cancellation fee. After this time, or if you do not attend the event you will be liable for 100% of the registration fee.

Q: I have to cancel my place. Can a colleague attend in my place?

A: Yes- please just inform the Conference Secretariat in writing. Don’t forget to include the full contact details of the person who will be attending in your place. Substitutions do not incur any extra charges or cancellation fees, as long as the replacement is entitled to any special pricing you may have received, if any, (ie government or academic status).

Q: I have to cancel my place completely, and no one else from my organisation can attend in my place. What do I need to do?

A: Please contact the Conference Secretariat in writing in order to cancel the place fully. Cancellation terms will apply, and the cancellation charge will depend on the date of your cancellation.

Q: I need to cancel, but it is too late to get any sort of refund of my fee. Can I just not turn up at the conference?

A: We would prefer that you inform the Conference Secretariat of your cancellation for our records, regardless of whether you are due a refund or not.

Q: When do I need to pay my registration fee?

A: Your registration fee must be paid in full by the date of the event.

Q: How do I pay my registration fee?

A: You can either complete your registration form online and pay for your registration by credit/debit card, (MasterCard or Visa), or contact Science Media Partners to make a telephone booking (full price tickets only). Please click here to be directed to our online booking system.

Q: Have you received my payment?

A: Please refer to the invoice/receipt which was sent to you as part of your registration confirmation pack. This document will contain any payment details which we received at time of registration, and will be marked "fully paid" if payment has already been processed. If you have any further queries, please contact the Conference Secretariat.

Q: I notice that there is VAT to pay on the registration fee, but my institute is VAT-exempt. Does this mean that I can pay the fee without the VAT?

A: Unfortunately, no, you still have to pay the VAT. Your institute may be exempt from paying VAT on goods purchased, but conferences are classified as a service supplied where performed, and therefore the VAT must be charged. For further details please consult the current VAT Act - Articles 9 and 15 - The Sixth VAT Directive - sect.77/388 which defines the place of supply of services.

Q: Will I automatically get a receipt for my registration fee?

A: Yes, in your registration confirmation pack, you will receive a confirmation invoice and a receipt if we have received your payment. If you require any other type of receipt document, please contact our Conference Secretariat.

Q: I want to make sure that I am kept fully informed about this event, and sent all relevant information. What should I do?

A: Please complete the Event Update form on our homepage. This will mean that we will be able to send to you information, such as the seminar program and registration details as soon as they become available.

Q: I may be interested in exhibiting my products and services at the event, or sponsoring the seminars. Is there an opportunity to do this?

A: If you are interested in exhibiting or sponsoring the seminars, please contact our Exhibition Director, Pam Chattin at pamchattin@aol.com or p.chattin@sciencemediapartners.com for further details of costs and availability.

Q: What materials will I get when I arrive at the event?

A: You will receive the final printed program and seminar abstracts plus a list of participants. You will also receive a name badge at the registration desk, which we ask you to wear throughout conference hours for security purposes. Full presentations, including audiofiles, will be available after the event.

Q: Will I receive a full list of participants including mailing addresses and email addresses when I arrive at the seminar?

A: Regrettably, due to data protection restrictions, we are prohibited from giving out these details. The list you receive at the seminar will include the name, organisation and country of each delegate, but no further details.

Q: Is there a specific dress code for the semiar sessions or for any of the other seminar events?

A: There is no specific dress code for the seminar sessions. However, most people dress either smart-casual or wear a suit and tie.

Q: How do I book accommodation for the seminar?

A: Please see the Accommodation section of our website for our official hotel option. Please note that you should book early to guarantee availability and any special seminar rate.